No, with Pipe17 the choice is yours.

If you’re a multi-channel merchant, Pipe17 can act as your system of record by synchronizing orders, fulfillments, inventory, and products across all your channels in real-time.

If your business uses an ERP, you will probably want that to be your system of record, with Pipe17 connecting your commerce applications to your ERP so transactions flow into and/or out of your ERP in real-time.

If your business doesn’t use an ERP, you may want to have your ecommerce store (like Shopify or BigCommerce) be the system of record for your product catalog and inventory, and have Pipe17 sync changes into and out of there.

Yes, Pipe17 supports bundling and kitting. We have customer who use Pipe17 to:

• manage thousands of bundles and kits across multiple selling and fulfillment channels
• provide real-time bundle and kit inventory availability based on the stock of all the individual components needed to assemble a bundle or kit
• eliminate bundled product fulfillment errors by transforming bundle orders into line item components before routing for fulfillment

Learn more on our blog about how to use product bundles as a competitive advantage.

Yes, you can connect Pipe17 to your custom software by using the Pipe17 API to build a connector for your software, or by using our file transfer service to create CSV files that can easily be inputted into your application. Connecting custom software to Pipe17 enables your custom applications to effortlessly communicate with every other Pipe17 Connector.

Yes, you can manage all of your channels and accounts from a single Pipe17 account, regardless of if you have multiple accounts of the same Connector type (i.e. 1 Amazon Seller Central and 1 Walmart Marketplace account) or multiple accounts of the same Connector (i.e. 2 Amazon Seller Central accounts). If you’re a multi-brand business that wants to streamline management of identical, similar, or all channels across your brands, but also have the ability to create distinct order routing rules and reports for each brand, you’re going to fall in love with Pipe17 Sub-Accounts.

Yes, we have merchants that use Pipe17 to manage more than 50,000 SKUs, as well as thousands of bundled product SKUs.

When you receive an order, Pipe17 ingests the order tracking ID, product SKUs and any additional IDs (e.g UPC, ASIN, GTIN) of the products being ordered directly from the order source. If your fulfillment destination (e.g. a 3PL or WMS) or back-office application (e.g. ERP or Financials) uses a different naming convention for tracking IDs, product SKUs or any additional IDs, Pipe17 automatically translates those endpoints into the correct naming convention using your accounts product data, SKU Maps, and Shipping Method Maps. Pipe17 will also generate an exception alert if your order source does not provide an ID, or provides an ID that Pipe17 cannot correctly translate, that your fulfillment destination or back-office application requires. Pipe17 uses a similar method for B2B use cases that utilize Purchase Order and Transfer Order tracking numbers.

Pipe17 can support as many 3PLs, warehouses and WMSs as you need. Simply designate each warehouse as a Location in Pipe17. Then use Pipe17’s built in order routing to configure bespoke rules for when, and how, orders should be routed to your different Locations for fulfillment. You can split and route orders based on location, SKU, cost, inventory availability and much more.

Pipe17 can connect to hundreds of retailers EDIs and flawlessly process dozens of document types. Let us know which retailers EDI you want to connect with, and we’ll get back to you quickly and make it happen.

Like an iPaaS, Pipe17 has outstanding performance, reliability and can work in demanding environments where order processing and inventory updating speed is critical.

But unlike iPaaS tools, Pipe17 is purpose built for ecommerce which allows us to solve many more day-to-day ecommerce operations use cases, while requiring dramatically less effort to set up and manage. Pipe17 provides a unified view of your ecommerce operations, as well as powerful features that ecommerce merchants need, like Order Routing and Kits and Bundled Products, to make your post-checkout operations work frictionlessly at any scale.

Yes, Pipe17 is compatible with integration platforms like Celigo, Boomi or Workato.

Performance and reliability are top priorities for Pipe17. We use the latest serverless technology from Amazon Web Services (AWS) to leverage Amazon’s vast capacity and reliability, on demand.

Connections to an ERP are only needed if you’re using Pipe17 to integrate your commerce applications with an ERP Connector like NetSuite. If you are using an ERP Connector, you can determine how many Connections to an ERP you need by subtracting 1 from your total number of enabled Connectors. For example, if you have 6 enabled Connectors (1 Ecommerce Store, 2 Marketplaces, 1 3PL, 1 WMS, and 1 ERP) you’ll need 5 Connections to an ERP.

Pipe17 seamlessly integrates your ERP into your entire ecommerce operation, ensuring your financial reports are never missing critical information. In addition Pipe17 provides an “operations centric” view of your ecommerce business, which many users find to be complementary to what is available in the ERP.

Pipe17’s Orders Included amount matches a plans billing frequency. Annual Pipe17 plans come with a yearly amount of Orders Included, and monthly Pipe17 plans come with a monthly amount of Orders Included. Monthly Pipe17 plans cannot receive a yearly allotment of Orders Included.

Pipe17 can seamlessly integrate your B2B/wholesale marketplaces into the rest of your ecommerce operation, including your fulfillment warehouses, so you can keep inventory levels in sync across your entire business and manage both your DTC and B2B order flows in one centralized solution.

Yes! You can get started with just a single connection, like connecting Shopify to your 3PL for example. As you grow you can easily add new channels – marketplaces, wholesale or retail lines of business, other 3PLs and even an ERP – by simply installing the appropriate Connector.

Adding more, or swapping out, Connectors in Pipe17 is extremely quick and requires no coding or IT support. Once you connect an application with Pipe17, it can share data with all of your other connected applications so you’ll never have to rip-and-replace tools or reconfigure data maps between systems again.

Pipe17 is the most cost effective way for multi-channel ecommerce merchants to connect their applications and automate order and inventory flows. Pipe17 does not require working with APIs, mapping data between systems or doing any programming at all. Setting up Pipe17 takes minutes and enables you to effortlessly manage your post-checkout operations as your business grows and changes.