Your AI order operations agent — now with total visibility, instant answers, integration expertise, self-service troubleshooting and enterprise-grade security.
It’s 9:30 AM on a Tuesday. An upset customer is already on their third follow-up about a missing order, and your team is still scrambling to find the answer. Then your boss pings you. They’re meeting with the CFO in 10 minutes and need a report on split shipments from last month. Meanwhile, no Amazon orders have shown up in your 3PL’s dashboard in hours. A particularly worrisome situation when your Seller Fulfilled Prime status is on the line.
These aren’t isolated incidents. They’re the everyday fire drills that send ecommerce operations teams into a frenzy of checking dashboards, comparing CSV exports, searching data logs, writing emergency support tickets in all caps and hoping for clarity. Manual investigation is slow, often inconclusive and interrupts the real work.
Meet the New Pippen: Your Order Operations Expert
We built Pippen to give brands, wholesalers and fulfillment service providers a new level of control over their order operations. Now, we’ve made it even smarter and easier to use. This next-generation Pippen is a deeply integrated intelligence agent powered by advanced LLMs, trained on Pipe17’s Network, API, Help Center, connector metadata and OrderOps best practices, all supercharged with complete, contextual knowledge of your organization’s data.
The new Pippen doesn’t just know your order operations, it understands them. And you can use it to know exactly what’s happening, why it’s happening, and what to do about it.
Why Pippen Matters to Your Business
Commerce operations are hard, Pippen simplifies them. Collaborating with Pippen frees your team to focus on what matters most — growing the business, not digging through data. It empowers you to know everything, so you can solve anything.
| Team | How Pippen Creates Value |
| Operations | Diagnose order statuses, routing issues, exceptions, sync failures, 3PL performance and inventory gaps in seconds |
| Supply Chain | Prevent fulfillment delays with context from purchasing, in-transit, available to sell and everything in between |
| Ecommerce | Launch channels fast and make adjustments on the fly without the risk of disruptions or misconfigurations |
| Customer Support | Quickly resolve order, fulfillment, inventory, transit, and return questions in-house without escalations |
| Development / Technical | Deploy custom apps and integrations faster than ever and sprint through security review with no third-party data sharing |
| Finance | Instantly access historical sales, product, shipments, inventory, order patterns, cost, and profit driver data |
| Executives | Gain on-demand visibility into performance trends and operational health |
Pippen frees up your team to focus on what matters most — growing the business, not digging through data. It helps you know everything so you can solve anything.
“Our vision for the new Pippen was to create an indispensable partner for every operations team. Pippen can answer any question you have, diagnose complex issues, accelerate problem-solving to be nearly instantaneous, and guide you from configuration to optimization.”
Anand Kothari, VP Engineering at Pipe17
1. Get Instant Answers Across Your Entire Operation
Pippen can now be launched from anywhere in the Pipe17 UI. It understands how all the pieces of your order operations fit together and has real-time, comprehensive visibility into your orders, fulfillments, inventory, products, data flows, automation rules, order routing, event history, and connector configurations and settings.
| Operational Impact | Example Use Cases |
| Answer operational questions in seconds | Find exactly why an order was routed to a fulfillment location |
| Resolve issues without digging through logs | Check inventory sync status of virtual product bundles and their line item SKUs |
| Maintain smooth, accurate order flows | Remove a fulfillment location from order routing prioritization during a service outage |
Pippen is the smart hub for your operations, always there with the exact information you’re looking for, right when you need it.
“That ‘aha!’ moment when our customers use the new Pippen has been incredible to see. They go from drowning in data detective work, to asking a question and getting a clear, actionable answer in seconds. “Why did that order go to Warehouse E? What happens if I change this setting? What line item SKUs for virtual bundle XYZ are out of stock, and do we need to create any new purchase orders to replenish them?” Pippen’s not just saving Pipe17 customers time; it’s giving them confidence that they can manage increasingly complex order operations without increasing overhead.”
Fedra Jacob, Head of Customer Success at Pipe17
2. Understand and Optimize Every Network Connector
Pippen understands how every connector in the Pipe17 Network can be configured and used. Whether you’re connecting ecommerce platforms, 3PLs, ERPs, or marketplaces, it knows how all of your connectors are mapped and configured — and how adjustments would impact your data flow.
| Operational Impact | Example Use Cases |
| Launch channels faster | Get step-by-step guidance for connecting and configuring a new channel connector |
| Avoid misconfigurations and disruptions | Understand what changing a connector setting will actually do |
| Scale operations with confidence | Create complex custom mappings and automation rules without writing any code |
Think of Pippen as your omnichannel integration specialist, available 24/7 to keep your operations connected and running smoothly.
3. Solve Problems at the Source—Fast
When something goes wrong—incomplete customer shipping address, an unroutable order, a warehouse forced offline by a snowstorm—you want to know the root cause, not just the symptom, of the problem. Pippen identifies both and not only tells you what’s happening, but explains why and how to fix it. With clear, actionable diagnostics your team can move quickly and confidently without any limitations.
| Operational Impact | Example Use Cases |
| Cut investigation time from hours to seconds | Pinpoint slow syncs, missing shipping info, misaligned inventory counts and more anomalies |
| Reduce support tickets and escalations | Understand the root cause of a problem and respond immediately |
| Faster, more agile operations | Go from problem to permanent solution quickly |
Pippen serves as a self-service problem-solving partner, eliminating endless log checking, system swiveling and support ticket queues — saving you time and money
4. Enterprise-Grade Security, Built In
Pippen runs entirely inside Pipe17’s secure AWS environment. No third-party data sharing. No privacy risks. Just safe, secure, reliable intelligence that enterprise commerce businesses can trust.
- Your Data Stays Put: All data, queries, and outputs remain within Pipe17’s private AWS environment.
- Privacy by Design: No third-party data sharing. No external LLM dependencies.
- Compliance Ready: Built to support your auditing, compliance, and data governance needs.
- Enterprise Resilience: Redundant, reliable infrastructure designed for uptime and performance at scale.
Pippen becomes your regulatory compliance checklist, with security, privacy, data governance and consistent uptime guaranteed.
Ready to Solve Everything and Answer Anything?
Tired of the endless chase of manual investigations? Going mad with all the swiveling between dashboards, waiting on support tickets and guessing games?
That feeling of clarity, of moving fast with real confidence, in your operations is within reach.
Pippen is ready. Are you?
to See Pippen in Action
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