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Pipe17 StoreOps turns your stores into omnichannel fulfillment locations. One mobile app releases the work in waves, guides scan-verified pick and pack, and proves every handoff, whether to a shopper or a carrier.
The Problem
Store fulfillment usually runs on tools built for something else.
Associates pick off a printout or a back-office screen, then fulfill online orders by hand in the ecommerce admin.
Packages go to shoppers with nothing proving the right order went to the right person.
Nobody decides when the work is released, so online orders interrupt the sales floor all day.
Across a few hundred stores, every workaround compounds into mis-picks, missed carrier pickups, and fulfillment no one can audit.
The store can be your fastest fulfillment location or your least reliable one. The workflow is the difference.
The Solution
Wave management is the part of store fulfillment software that decides when a store, which is also a sales floor, should stop and pick. Orders release to the floor on a fixed interval, at set times of day, or a lead time ahead of each carrier's pickup, so packages are ready when the truck arrives instead of the morning after.
Group picks by single order, or aggregate across orders so one pass through the aisles covers many.
Cap a store's daily fulfillment volume, so online orders never swallow the selling day.
Expedited orders jump the queue, so the date set through order promising still holds.
Pause releases for holidays, so a closed store never receives work it cannot do.
StoreOps is pick and pack software built for the sales floor, where wave picking runs one scan at a time.
An associate claims a wave.
The app guides the pick item by item, verifying every barcode on the spot. A wrong item is flagged before it goes in the bag, not after the box reaches the customer. A short pick or a damaged item gets a reason code on the device, and the work keeps moving.
Packing captures weight and dimensions and prints the label straight to a Zebra printer.
The order moves onto a dedicated in-store status track your ops team can follow from headquarters.
When the store's network drops, the app keeps capturing work offline and syncs the moment the connection returns.
Buy online, pick up in store (BOPIS) comes down to one moment at the counter, and StoreOps is built to prove it.
Associates confirm the handoff with a pickup code, a photo ID check, or a captured signature, and can release an order to an alternate person the shopper authorized. The evidence lands on the fulfillment record, so a disputed pickup becomes an audit lookup instead of an argument.
Ship from store turns the store counter into a carrier pickup point.
Store operations across hundreds of locations used to be invisible until something failed. With Pipe17 StoreOps, every store runs in plain sight.
Release timing and exception responses run on rules, not habits. The Automation Engine drives wave release, priority overrides, and follow-up actions on store exceptions, using the same no-code rules that automate the rest of the Order Operations Platform.
Pipe17 has enabled us to gain a far more dynamic and accurate view of our inventory across all channels, while maintaining fast, seamless order processing.
Pipe17 gave Camera West one accurate inventory view across every channel
StoreOps is the execution half of store fulfillment. Order Routing decides which location serves each order, and real-time inventory visibility confirms the store can fill it before the order ever arrives. StoreOps picks, packs, and hands off inside the store, then syncs every fulfillment back through the platform.
Enterprise brands and global 3PLs run their order operations on Pipe17.
Omnichannel fulfillment is filling orders from any channel using every location you run, whether a warehouse, a 3PL, or a store, under one set of rules. Pipe17 runs it end to end. Order Routing picks the location for each order, and StoreOps executes the store's share, from wave release to verified handoff.
Ship from store means a retail store picks, packs, and ships ecommerce orders like a small warehouse, putting inventory closer to the customer. StoreOps runs that flow in one app. A wave releases the order, an associate scan-picks and packs it, prints the label, and hands the package to the carrier, with tracking written back automatically.
BOPIS stands for buy online, pick up in store: the shopper orders on your site and collects the order at a store, usually within hours. It cuts shipping cost and pulls foot traffic into the store. Our guide to BOPIS and store pickup covers the model in depth; StoreOps is the software stores use to run it.
Wave picking releases orders to associates in scheduled batches, called waves, instead of one at a time as they arrive. In StoreOps, wave management sets that schedule, and associates work each wave in a single scan-verified pass.
StoreOps runs alongside your POS rather than replacing it. The POS keeps ringing up in-store sales, while StoreOps handles the online orders your store fulfills, from wave release through pickup or carrier handover, and syncs every fulfillment back to the sales channel through the Pipe17 connector network.
The StoreOps app runs on iOS and Android devices and pairs with Bluetooth barcode scanners and Zebra label printers, with the device camera as a fallback where no scanner is on hand. It works through a network outage too, holding each pick offline and syncing once the store is back online.
StoreOps confirms the right person is collecting the right order using a pickup code, a photo ID check, or a captured signature, and honors alternate pickup persons the shopper authorized. Each verification is saved to the fulfillment record, so every handoff carries proof your team can pull up later.
StoreOps is a capability of the Order Operations Platform, not a standalone store fulfillment solution; running StoreOps means running Pipe17 as your order operations core. That requirement is the point. Order Routing decides which store fulfills each order, StoreOps executes the work in the store, and every fulfillment syncs back through the same platform that runs your warehouses and 3PLs.
