At Pipe17 we are deeply focused on identifying, catching, and preventing errors before they impact your ecommerce business. When you are dealing with moving millions of orders a day across hundreds of applications, the potential for errors is ever-present. From online shopping carts and digital marketplaces going down, to orders getting stuck in an application or lost in your warehouse management system (WMS)—many things can go wrong. But of all the things that can go wrong in ecommerce order fulfillment, double shipping an order is one of the most damaging errors. In this blog, we dive into how Pipe17 helps prevent double shipping in ecommerce order fulfillment.
Table of Contents
Why Double Shipping Orders is a Serious Problem
Double shipping an order is more than just an operational or logistical mistake; it’s a critical issue that has far-reaching consequences for ecommerce businesses. Double shipping an order is:
- Irrevocable. Once you have shipped an order you can’t undo it.
- Costly. A direct hit to your margins, and one that can quickly multiply if there is a flaw in your overall order-to-fulfillment process.
- Inconvenient for customers. Asking a customer to return an item you mistakenly sent them two of might save you money (depending on your returns and restocking costs), but will surely result in an annoyed and dissatisfied customer.
In contrast, while delayed orders are problematic, the customer still receives the correct quantity of goods. Stopping double shipping is not just about avoiding mistakes in ecommerce order fulfillment; it’s about protecting your bottom line and maintaining customer trust.
How Pipe17 Prevents Double Shipments
Error and exception management is not a nice-to-have for ecommerce businesses, it’s critical to ensure your order operations run smoothly. At Pipe17, we employ a variety of advanced technology, tools, and safeguards to catch and prevent errors as well as notify and resolve them. Here are some of the key principles we use to prevent double shipping.
1. Leverage your Warehouse Management System (WMS)
Modern Warehouse Management Systems (WMS) are designed to check for duplicate orders and block them. At Pipe17, we maintain the original source order ID, and only create a new one when absolutely necessary. If a second order shows up with the same ID, your WMS will catch and stop the double shipment. Pro Tip: Ensure your 3PLs (Third-Party Logistics providers) offer duplicate order checking—it’s a simple yet powerful way to substantially reduce your ecommerce order fulfillment risks.
2. Check for Duplicates with Every New Shipping Request
Imagine a scenario where you’re using ShipStation and Pipe17 separately. If ShipStation accidentally sends a fulfillment request to your WMS, Pipe17 will catch the duplicate request and send you a real-time exception notification. Every time Pipe17 generates a shipping request (which is an order to your fulfillment center), we check it against the original order and all other related shipping requests to detect duplicates. If a duplicate is found, Pipe17 holds the order for manual review to stop costly double shipments.
3. Allow for Manual Double Fulfillment When Necessary
We recognize that there are situations where you might need to ship a second order to a customer—for example, if the original order arrived damaged. In these cases, it’s best to recycle the original order rather than create a new one. Recycling orders ensures consistency across your systems and prevents issues with cross-functional teams (like support and finance) missing valuable context. Pipe17 allows you to recycle an order and set it as valid, preventing it from being incorrectly flagged as a double fulfillment.
4. Test, Test, Test
Accuracy in error reporting is critical. Too many false positives (saying an event is an error when it’s not) or false negatives (saying an event is not an error when it is) will erode trust in any double shipping prevention system. At Pipe17, we continuously test our error detection algorithms against all known conditions to ensure our notifications are accurate and trustworthy. Our low false positive and false negative rate is a testament to our rigorous testing protocols.
5. Utilize AI and Machine Learning for Smarter Fulfillment
Artificial Intelligence (AI) and Machine Learning (ML) are integral to Pipe17’s software, helping to enhance accuracy and efficiency. For example, our order absent exception identifies issues with endpoints, such as a broken selling channel API, and notifies you if daily order volume significantly drops below expected averages. By monitoring order flow with machine learning and automatically configuring this exception with the right values, we minimize false positives and negatives, ensuring you only receive alerts when necessary. Of course, you can always override our ML recommendations and configure the exception settings yourself.
Conclusion: Pipe17’s Commitment to Double Shipping Prevention
In the complex world of ecommerce order fulfillment, double shipping is one of the most serious errors that can occur. At Pipe17, we are dedicated to preventing this costly mistake, ensuring your omnichannel order operations are efficient and your customers are satisfied. Our proactive approach to error and exception management helps ecommerce businesses—from merchants to 3PLs to SaaS applications—stop double shipments, protect their margins, maintain customer trust, and scale with confidence.
