Overstock's furniture and large items require white glove delivery, assembly, and room-of-choice placement. Manual EDI processing cannot coordinate these complex services, resulting in damaged items and angry customers.
Competing with third-party sellers on Overstock requires perfect execution and competitive pricing. Without automation, you lose the Buy Box to faster sellers, missing significant revenue.
Home goods suffer higher damage rates and complex returns requiring inspection and disposition decisions. Manual processes cannot handle this efficiently, creating inventory write-offs and customer dissatisfaction.
| iPaaS & Custom Builds | Legacy OMS | Pipe17 | |
|---|---|---|---|
| Native API-First Connectivity | ✅ | ❌ | ✅ |
| Pre-Built Commerce Connectors | ❌ | ❌ | ✅ |
| Custom Integration Mappings | ✅ | ❌ | ✅ |
| Advanced Order Orchestration | ❌ | ✅ | ✅ |
| Exception Management & Alerts | ❌ | ❌ | ✅ |
| Unified Inventory Management | ❌ | ✅ | ✅ |
| Rapid to Implement & Go-Live | ❌ | ❌ | ✅ |
| Easy to Add / Swap Channels & Flows | ❌ | ❌ | ✅ |
| Low Total Cost of Ownership (TCO) | ❌ | ❌ | ✅ |
Coordinate delivery, assembly, and installation services automatically. Ensure customers receive perfect room-ready experiences that generate positive reviews and repeat purchases.
Win more sales with lightning-fast order acceptance and competitive metrics. Maintain the performance standards that keep you ahead of marketplace competition.
Minimize losses with automated quality controls and smart packaging requirements. Handle returns efficiently with predetermined disposition rules and inspection workflows.
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